Return Policy
Returns & Exchanges
Please understand that all orders placed in the Universal Team Member Online Shop are custom made by Fann Emblem locally in Orlando, Florida. Due to the custom nature of our products, there are no exchanges or returns of ANY products.
All Orders Custom Made
Please understand that all orders placed in the UOTM Online Shop are custom made by Fann Emblem locally in Orlando, Florida.
Typical turnaround of ordered products is a few weeks from the time the order is placed, to being available for pick-up, delivery, or shipping.
If you need your order expedited, please contact us prior to placing the order to confirm timelines.
Local Delivery, Pick-Up, and Shipping
We’re thrilled to provide products to Universal Teams globally. To do so, we offer various types of delivery of your Shop Order:
- Local Delivery (FREE): Exclusive to the Offices in Orlando, Florida. Deliveries are made once a week to every Office in Orlando. Your order will be left with a Security Guard (when applicable) and receipt of the delivery is always signed off on before we leave the office. Select your office location at check-out for delivery closest to you.
- Local Pick-Up (FREE): If you live near Downtown, Orlando (or just want to make a drive Downtown) our Fann Emblem office is located off of Orange Blossom Trail. Select “Pick Up” at check-out.
- Shipping (Additional Cost): We ship anywhere within the continental United States of America and partner with USPS & UPS for better costs + delivery times. A live calculation of shipping (and delivery time) can be seen when you select the shipping time at check-out.
As always, if you have any questions, please feel free to contact us directly.