About

Overview

We're excited you're here! This exclusive UOTM Online Shop was developed in partnership between Universal Orlando Resort™ and Fann Emblem. 

This shop is exclusive for active Universal Orlando Resortâ„¢ Team Members. All orders are manually reviewed prior to fulfillment and any unauthorized orders will be refused immediately.

Placing an Order

Just like any online shop, you can browse and place your order through the online shop. All products ordered on the UOTM Online Shop are hand-made in Fann Emblem's Downtown Orlando Office, in the order in which they are placed. 

The shop is NOT a drop ship placement to ensure the highest quality products for you. Typical turn around for any order is 3-4 weeks from the date received. If you need your order sooner, please contact us (prior to placing the order) to discuss rush shipping fees and product availability. 

Bulk/Department Orders

We accept bulk or department large-scale orders. Please keep in mind the following:

  • A bulk order is a minimum quantity of 36+ items (any size). 
  • Please contact Fann Emblem directly to get a quote and applicable bulk order discounts (purchasing@fannemblemusa.com). 

Order Reminders & Refund Policy

Since all UOTM Online Shop Orders are hand-made in the Fann Emblem Offices in Downtown Orlando, please ensure you confirm the following before placing your order:

  1. Double check the size of the garments you are placing.
  2. Double check the thread color and logo you are getting embroidered on your garments. 

We cannot accept returns, or exchanges, for any reason, all sales are final. You can read more about our Return Policy here. 

In-Person Shop vs. Online

Please Note: The UOTM Online shop is a separate product selection and distributor than the Team Portal Shop (South Campus) or UOTM Shop (North Campus). Items sold via this online shop are final, and cannot be returned to any in-person store. Refer to our Return Policy for more information. 

Using Applause Points for UOTM Online Shop

We're very excited to partner with the UOTM Applause system to allow for Applause Points to be converted to an online shop gift card. 

  • Upon requesting an electronic gift card via the Applause System, your request will be added to our queue to fulfill (up to 72 business hours). 
  • You will receive an electronic gift card to your UO e-mail address on-file in Applause. 
  • Use the gift card code given at check out to apply. 
  • Any funds left over from your order will be automatically added as a credit to your UOTM Online Shop Account. These funds never expire. 

Need Help or Support?

We're here for you, anytime. Give us a shout with questions, or to get a status update on your order by e-mailing: UCSwag@UniParks.com.Â